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Unable to import mail messages in Plesk if the default location of mailboxes was changed

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Anastasia Zyrianova
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Plesk for Linux kb: bug ext: migrator ABT: Group A

Applicable to:

  • Plesk for Linux

Symptoms

Attempt to import mail messages in Plesk fails with the following error:

PLESK_ERROR: Failed to connect to the source server and copy mail messages
stderr: Internal error of mail migrator: [Errno 2] No such file or directory: '/var/qmail/mailnames/example.com/mail/Maildir'

Cause

The default location of mailboxes was customized.
Mail Import does not support customized mail paths. This behavior was confirmed as a bug with ID PMT-4585.

Resolution

  1. Connect to the server via SSH.

  2. Use the command below to mount the custom mailboxes location to the default MailDir:

    # mount --bind /custom/location/mailnames /var/qmail/mailnames

  3. Rapair mail server configuration:

    # plesk repair mail -y

Comments

3 comments

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    Kevin Dorlas (Edited )

    The symlink doesn't work for me. Stil receive the same error.

    ______________________________________________________

    UPDATE:

    Command lines below did the fix!

    sudo mount --bind /custom/path/mailnames /var/qmail/mailnames

    sudo plesk repair mail -y
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  • Avatar
    Ivan Postnikov

    Hello Kevin Dorlas

    Thank you for the info.

    Glad to hear it's fixed now. Seem there was some additional misconfiguration on your server.

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    Cloud Bridge

    Debian 10 also didn't work for PLESK support command.

    1. ln -s /custom/location /var/qmail/mailnames/
    Needed to use Kevin Dorlas solution also.
     
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