On October 19, 2021, we have enabled single-sign-on for our Plesk Support Center to provide a seamless login/account experience. This implies that you’ll be able to use a single account across any of our web-facing properties.
If you had already registered your account at MyPlesk.com/Plesk360/Platform360 please use one for login. Otherwise please re-register it using the same email address as your existing Zendesk login (support account). It’s essential that you use the same email address on our support center to ensure that your tickets stay attached to the same account.

Articles in this section

See more

Unable to import mail messages if default location of mailboxes was changed

Avatar
Vladimir Chernikov
Updated
Follow
Plesk Onyx for Linux kb: bug ext: migrator ABT: Group A

Applicable to:

  • Plesk Onyx for Linux
  • Plesk for Linux

Symptoms

Cause

Mail import does not support customized mail path. This is Plesk bug with ID PMT-4585 which will be fixed in future Plesk updates

Resolution

  1. Connect to the server via SSH;

  2. Create symlink to the new MailDir:

    # ln -s /custom/location /var/qmail/mailnames/

If the solution above does not help:

# mount --bind /custom/location /var/qmail/mailnames
# plesk repair mail -y

Comments

2 comments

Sort by Date Votes
  • Avatar
    Kevin Dorlas (Edited )

    The symlink doesn't work for me. Stil receive the same error.

    ______________________________________________________

    UPDATE:

    Command lines below did the fix!

    sudo mount --bind /custom/path/mailnames /var/qmail/mailnames

    sudo plesk repair mail -y
    0
    Comment actions Permalink
  • Avatar
    Ivan Postnikov

    Hello Kevin Dorlas

    Thank you for the info.

    Glad to hear it's fixed now. Seem there was some additional misconfiguration on your server.

    0
    Comment actions Permalink

Please sign in to leave a comment.

Have more questions? Submit a request

Related articles