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Advanced Monitoring can not be opened in Plesk GUI: Grafana service is stopped

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Yulia Plokhotnikova
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Plesk for Windows Plesk for Linux kb: technical

Applicable to:

  • Plesk for Linux
  • Plesk for Windows

Symptoms

  • Advanced Monitoring in Plesk shows:

    PLESK_ERROR: The tab content cannot be loaded because the Grafana service is stopped. Start the service?

  • Fixing Grafana looks correct until the first refresh

Cause

An incorrect Grafana package is installed (e.g. grafana-enterprise).

Resolution

For Linux:

  1. Connect to the server via SSH

  2. Find out the name of the package:

    # rpm -qa | grep grafana
    grafana-enterprise

  3. Remove the package found on the step 2:

    # rpm -e --nodeps grafana-enterprise

  4. Remove the extension:

    # plesk bin extension -u grafana

  5. Install it back:

    # plesk bin extension -i grafana

For Windows:
  1. Log into the server via RDP.
  2. Start a command prompt as an Administrator.
  3. Run the commands below one be one to uninstall incorrect packages and install a correct one:

     C:\> plesk bin extension -u grafana

     C:\> plesk bin extension -u monitoring

     C:\> plesk bin extension -i monitoring

Comments

5 comments

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  • Avatar
    Scott Boulanger

    I performed the resolution for Linux and received the following errors:

    rpm -e --nodeps grafana-enterprise-7.0.0-1.x86_64
    error: package grafana-enterprise-7.0.0-1.x86_64 is not installed

    plesk bin extension -u grafana
    The extension was successfully removed.

    plesk bin extension -i grafana
    [2021-04-21 23:21:15.417] ERR [extension/grafana] The execution of post-install.php has failed with the following message:
    [2021-04-21 23:21:15.405] ERR [extension/grafana] Execution filemng has failed with exit code 1, stdout: filemng: Unable to find uid for user grafana: Success
    filemng: Unable to getpwnam for user grafana
    filemng: User grafana not found
    , stderr: filemng: Unable to find uid for user grafana: Success
    filemng: Unable to getpwnam for user grafana
    filemng: User grafana not found
    The execution of post-install.php has failed with the following message:
    [2021-04-21 23:21:15.405] ERR [extension/grafana] Execution filemng has failed with exit code 1, stdout: filemng: Unable to find uid for user grafana: Success
    filemng: Unable to getpwnam for user grafana
    filemng: User grafana not found
    , stderr: filemng: Unable to find uid for user grafana: Success
    filemng: Unable to getpwnam for user grafana
    filemng: User grafana not found

    exit status 1

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  • Avatar
    Yulia Plokhotnikova

    Hello @Scott Boulanger,

    The first step did not complete as the package must be named differently on your server. Please send the output of this command:

    # rpm -qa | grep grafana

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  • Avatar
    Scott Boulanger

    grafana-7.5.4-1.x86_64

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  • Avatar
    Yulia Plokhotnikova

    @Scott Boulanger,

    In that case, the package name has to be replaced in the 2nd step of this article:

    rpm -e --nodeps grafana-7.5.4-1.x86_64

    If it does not help to solve the issue, please submit a support request to Plesk directly or to a reseller, depending on where the license was purchased.

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  • Avatar
    Scott Boulanger

    After executing:   rpm -e --nodeps grafana-7.5.4-1.x86_64

    I was able to re-execute: plesk bin extension -i grafana

    Which installed the extension successfully!

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