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SSL/TLS Certificates button missing when logged in as Customer

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George Alibegashvili
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Plesk Onyx for Linux Plesk Onyx for Windows kb: technical ABT: Group A

Applicable to:

  • Plesk Onyx for Linux
  • Plesk Onyx for Windows

Symptoms

  • SSL/TLS Certificates button is missing in Domains > example.com > Manage in Customer panel > Websites & Domains > example.com.

  • Service Plans > <plan_name> > Permissions > Hosting settings management is disabled.

Cause

The permission for Hosting settings management is disabled at the service plan level.

Resolution

  1. Log into Plesk

  2. Enable Service Plans > <plan_name> > Permissions > Hosting settings management 

  3. Click on Update & Sync

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