How to provide Plesk Support Team with the SSH access to the server?

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    Ginger W Wofford

    I am trying to get the SSH details for my website as well. Will the process be the same?

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    Daria Gavrilova

    Hello @Ginger W Wofford,

    Thank you for your question.

    If you are the Plesk admin, then to give the SSH access to Plesk domain's system user, please follow steps from the next article: How to give limited SSH access to Plesk domain's system user
    If you do not have the administrative access to Plesk, please contact your server's administrator or hosting company support that can manage your server.

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    Csaba Németh

    Should we allow the IP ranges for Plesk support (written here: https://support.plesk.com/hc/en-us/articles/115000120205) or the extension contains them?

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    Alisa Kasyanova

    @Csaba Németh
    When the extension is used, IP address of Plesk Support Team is added to the internal firewall (if an external firewall is used, such as Google Cloud Platform Firewall, manual intervention is required)

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