Applicable to:
- Plesk Onyx 17.8 for Linux
Question
How to provide Plesk Support Team with the SSH access to the server?
Answer
Note: Technical support from Plesk company is provided for free only to Plesk's direct partners/resellers or for customers who purchased Plesk directly from Plesk online store. In all other cases support is provided by ISV provider/hoster/license reseller. Should you yet have a direct Plesk support it's available as paid option: How to get support directly from Plesk?
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Install the Support SSH Access extension from Plesk Extension Catalog
Note: The extension is only available for Plesk Onyx 17.8 for Linux and newer. For older versions refer to the manual solution.
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Navigate to Tools & Settings: Assistance and Troubleshooting > Plesk Support SSH access
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Set up the user name for the Support Team account, and the access expiration time:
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Click on Copy access credentials button and provide the access information in the ticket, or over chat:
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Connect to the server via SSH
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Install the Support SSH Access extension from Plesk Extension Catalog:
# plesk bin extension -i support-access
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Install the required packages:
# plesk ext support-access --prepare
Warning: In case CLI utilities fail with SQLSTATE[HY000] [2002] No such file or directory error, use the manual procedure instead: https://support.plesk.com/hc/en-us/articles/115000120205
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Set up the user name for the Support Team account, and the access expiration time:
# plesk ext support-access --provide -user plesk_support -date 2018-04-01
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Copy the current access status and send it in the ticket:
# plesk ext support-access --status
Access status : Active
Revoke date : 2019-04-01 09:49:18 (+00:00)
User name : plesk_support
Package status : Installed
SSH Port : 22
Server hostname : example.com
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