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Tags fields for Additional rules for Advanced ModSecurity Rules are empty

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Ekaterina Babenko
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Applicable to:

  • Plesk for Linux

Symptoms

  • Additional License for Advanced ModSecurity Rules by Atomicorp is installed:
    border_plus_Screenshot__2___1_.png

  • Advanced ModSecurity Rules by Atomicorp is successfully enabled, however the following fields are empty:
    border_plus_advanced-atomic-rules.png

  • No errors can be found in the /var/log/plesk/panel.log file even with enabled debug logging enabled.

Cause

  • Advanced ModSecurity Rules additional key is corrupted
  • Additional license key is not synced with main Plesk license key

Resolution

  1. Log into Plesk;

  2. Go to Plesk > Tools & Settings > License Management and click on Retrieve keys;

  3. If the issue still occurs, select another rule set, e.g. OWASP ModSecurity in Tools & Settings > Web Application Firewall (ModSecurity);

  4. Remove key for Advanced ModSecurity Rules by Atomicorp:
    border_plus_Screenshot__2___1_.png

  5. Retrieve keys as described in Step 2;

  6. Enable Advanced ModSecurity Rules by Atomicorp back in Tools & Settings > Web Application Firewall (ModSecurity).

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