Applicable to:
- Plesk for Windows
Symptoms
Unable to rename the subscription in Plesk with the error below:
PLESK_ERROR: Error: ftpmng failed: The system cannot find the file specified. (Error code 2) at GetLongPathName('C:\Inetpub\vhosts\example.com\domain.tld') at (VFileName::longFileName line 253) at addUser(192.0.2.1, jdoe, C:\Inetpub\vhosts\example.com\domain.tld)(IIsFtp7ServerAdapter::addUser line 411) at reconfFtpUser(jdoe)(FtpServerManager::reconfFtpUser line 482) at updateUsers()(FtpServerManager::updateUsers line 168) at Unable to execute console command: '--update-users'(vconsoleapp::start line 95) at Unable to execute command: '"C:\Program Files (x86)\Plesk\admin\bin64\ftpmng" --update-users "--config=C:/Program Files (x86)/Plesk/PrivateTemp/ftu46defa6b.tmp" --soft'(vconsoleapp::run line 117) (Error code 1)
Cause
The folder of a domain domain.tld under the subscription example.com is missing.
Note: The issue might be related to subdomains as well (i.e. C:\Inetpub\vhosts\example.com\sub.example.com).
Resolution
Create missing folder manually:
- Log into Plesk
- Go to Domains > example.com > File Manager > Home directory
- Click
button > Create Directory - Create the missing folder
domain.tld - Try to rename the subscription once again
There is possibility that wrong path is specified. And if solution above does not help, it is required to fix the path directly in Plesk database:
1. Create 2 backups of the Plesk database in the command line:
plesk db dump psa > C:\psa_dump.sql_orig
plesk db dump psa > C:\psa_dump.sql
2. Open C:\psa_dump.sql in any text editor, for example, Notepad++
3. Find the path from error message and replace it to correct
4. Import database:
plesk db < C:\psa_dump.sql
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