Cannot change a domain name in Plesk: Error: ftpmng failed: The system cannot find the file specified. at GetLongPathName

Symptoms

Unable to rename the subscription in Plesk with the error below:

PLESK_ERROR: Error: ftpmng failed: The system cannot find the file specified. (Error code 2) at GetLongPathName('C:\Inetpub\vhosts\example.com\domain.tld') at (VFileName::longFileName line 253) at addUser(192.0.2.1, jdoe, C:\Inetpub\vhosts\example.com\domain.tld)(IIsFtp7ServerAdapter::addUser line 411) at reconfFtpUser(jdoe)(FtpServerManager::reconfFtpUser line 482) at updateUsers()(FtpServerManager::updateUsers line 168) at Unable to execute console command: '--update-users'(vconsoleapp::start line 95) at Unable to execute command: '"C:\Program Files (x86)\Plesk\admin\bin64\ftpmng" --update-users "--config=C:/Program Files (x86)/Plesk/PrivateTemp/ftu46defa6b.tmp" --soft'(vconsoleapp::run line 117) (Error code 1)

Cause

The folder of a domain domain.tld under the subscription example.com is missing.

Note: The issue might be related to subdomains as well (i.e. C:\Inetpub\vhosts\example.com\sub.example.com).

Resolution

Create missing folder manually:

1. Log into Plesk
2. Go to Domains > example.com > File Manager > Home directory
3. Click button > Create Directory
4. Create the missing folder domain.tld
5. Try to rename the subscription once again