Applicable to:
- Plesk Onyx for Linux
Symptoms
-
The extension Plesk Premium Email is installed on the server.
-
The account john.doe@example.com is correctly added to Outlook using ActiveSync.
-
From the log file
/var/www/vhosts/system/example.com/logs/proxy_access_ssl_log
, it is found that Ping or Sync operations fail with the error 500:CONFIG_TEXT: POST /Microsoft-Server-ActiveSync?Cmd=Ping&User=john.doe@example.com&DeviceId=74FB9B6F18E744F3BF338506F4311AE6&DeviceType=WindowsOutlook15 HTTP/1.1" 500 601 "-" "Outlook/16.0 (16.0.11231.20120; x64)
-
At the same time, the following error is logged in
/var/log/roundcubemail/errors.log
:CONFIG_TEXT: PHP Warning: file_put_contents(/var/log/roundcubemail/console.log): failed to open stream: Permission denied in /usr/share/roundcubemail/program/lib/Roundcube/rcube.php on line 1289
-
The ownership for the file
/var/log/roundcubemail/console.log
is set as follows:# ll /var/log/roundcubemail/console.log
-rw-r--r-- 1 root root 124 Jan 8 19:19 /var/log/roundcubemail/console.log
Cause
Incorrect ownership is set for the file /var/log/roundcubemail/console.log
.
Resolution
-
Connect to the server using SSH.
-
Set the correct ownership for the file
/var/log/roundcubemail/console.log
:# chown roundcube_sysuser:roundcube_sysgroup /var/log/roundcubemail/console.log
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