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Unable to create remote backup: Last FTP request: MKD backup Last FTP response: 550 backup: File exists

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Martin Dias
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kb: fixed kb: bug

Symptoms

Unable to create backup to remote FTP storage:

Error: Unable to export backup: Transport error: Unable to create the directory 'ftp://192.0.2.2/backup/': Curl error: (21) Quote command returned error: Last FTP request: MKD backup Last FTP response: 550 backup: File exists

Cause

Product issue:

  • #PPPM-12798 "When Plesk fails to make a backup to an FTP storage, the correct error is now reported instead of “Error: Unable to export backup: Transport error: Unable to create the directory”."
    Fixed in:

Resolution

Please consider updating your server:

Workaround

If update is not possible for some reason you may try the following

workaround

As a workaround:

  1. Log in to Plesk

  2. Install Panel.ini extension

  3. Go to Extensions > My extensions > Panel.ini > Edit and add the following parameter:

    [pmm]
    ftpForbidReuseConnection = 1

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