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Websites show garbled characters after Plesk update

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Ekaterina Babenko
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Applicable to:

  • Plesk Onyx for Linux

Symptoms

  • After Plesk micro-update websites show garbled characters;
  • Previously default charset was changed from latin1 to some custom value, for example, to utf8, for client MySQL server in %plesk_dir%Databases\MySQL\my.ini;
  • After Plesk update charset was reset to default one.

Cause

The issue is caused by Plesk bug with ID #PPPM-10178, which is planned to be fixed in product future updates. 

Resolution

As workaround, until fix available:

  1. Login server via RDP;
  2. Manually change charset back in %plesk_dir%Databases\MySQL\my.ini.

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