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Websites show garbled characters after Plesk update

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Websites show garbled characters after Plesk update

Updated September 11, 2019 21:00

Applicable to:

Plesk Onyx for Linux

Symptoms

After Plesk micro-update websites show garbled characters;
Previously default charset was changed from latin1 to some custom value, for example, to utf8, for client MySQL server in %plesk_dir%Databases\MySQL\my.ini;
After Plesk update charset was reset to default one.
The my.ini file in %plesk_dir%\Databases\MySQL\my.ini is always changing

Cause

Product issue:

#PPPM-10178 "Support issue PPPM-10178"
Fixed in:
- Plesk Obsidian (RC1 18.0.15 as #PPP-41116) 04 June 2019 (Windows)

Resolution

Please consider updating your server:

How to upgrade Plesk to the next release

Workaround

If update is not possible for some reason you may try the following

workaround

As workaround, until fix available:

Login server via RDP;
Manually change charset back in %plesk_dir%Databases\MySQL\my.ini.

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