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Websites show garbled characters after Plesk update

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Marc López
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Plesk Onyx for Linux kb: fixed kb: bug ABT: Group A

Applicable to:

  • Plesk Onyx for Linux

Symptoms

  • After Plesk micro-update websites show garbled characters;
  • Custom changes in my.ini file are overwritten after microupdate;
  • Previously default charset was changed from latin1 to some custom value, for example, to utf8, for client MySQL server in %plesk_dir%Databases\MySQL\my.ini;
  • After Plesk update charset was reset to default one.
  • The my.ini file in %plesk_dir%\Databases\MySQL\my.ini is always changing

Cause

Product issue:

  • #PPPM-10178 "Client my.ini 'character-set-server ' option is reset to default after MU"
    Fixed in:

Resolution

Please consider updating your server:

Workaround

If update is not possible for some reason you may try the following

temporary solution

As workaround, until fix available:

  1. Login server via RDP
  2. Manually change charset back in %plesk_dir%Databases\MySQL\my.ini. 

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