On October 19, 2021, we have enabled single-sign-on for our Plesk Support Center to provide a seamless login/account experience. This implies that you’ll be able to use a single account across any of our web-facing properties.
If you had already registered your account at Plesk 360 (formerly known as My Plesk) please use one for login. Otherwise please re-register it using the same email address as your existing Zendesk login (support account). It’s essential that you use the same email address on our support center to ensure that your tickets stay attached to the same account.

Unable to pull updates from the Git repository: the incorrect system user is set for the domain




  • Avatar
    Armando Arroyo (Edited )

    Following this instructions populates de owner of other sites with "johndoe" owner and every thing is messed, please review. and now all the sites under the same system users displays:


    You don't have permission to access / on this server.

    Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

    Comment actions Permalink
  • Avatar
    Ivan Postnikov

    Hello Armando Arroyo

    "johndoe" here is used as the example user name. It was required to use the actual user name, applicable to your particular server.

    I will ask the article author to check it.

    To fix the issue use the same command as in step 6 but with the correct system user of this subscription (may be checked in /etc/passwd)


    Comment actions Permalink

Please sign in to leave a comment.

Have more questions? Submit a request