- Plesk for Linux
- Plesk for Windows
Unable to issue Digicert GeoTrust certificate using SSL It! extension. The below message persists under Domains > example.com > SSL It!:
CONFIG_TEXT: The certificate is being issued
Since this is an OV/EV certificate ir requires a public phone number available as described here.
The fact that Plesk does not show a warning about this has been reported as bug #EXTSSLIT-1355 which will be fixed in future updates.
Three alternatives can be followed:
- Add a phone number to public sources and notify DigiCert about it by sending a message to
- Send a bill, where the payment for the certificate is shown, to
- Cancel the order, ask us for a refund and issue DV certificate instead such as Let's Encrypt which does not require a public phone number.
Process as follows: https://docs.plesk.ru/display/PE/Sectigo-Digicert.+3rdline+tickets+resolving