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Unable to move a Plesk domain to another subscription: site-copy failed: chdir() failed: Permission denied

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Mikhail Shport
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Plesk for Linux kb: bug

Applicable to:

  • Plesk for Linux

Symptoms

Unable to move a domain to another subscription in Plesk > Domains > example.com > Move Domain:

PLESK_ERROR: site-copy failed: chdir() failed: Permission denied

Cause

There are leftover symlinks in the vhost directory after previous domain migration from Plesk versions above 11, which are not part of the current default Plesk structure and using Plesk system locations:

# ls -la /var/www/vhosts/example.com | grep '->'
lrwxrwxrwx. 1 root root 51 Nov 28 2019 conf -> /var/www/vhosts/system/example.com/conf
lrwxrwxrwx. 1 root root 51 Nov 28 2019 statistics -> /var/www/vhosts/system/example.com/statistics

This behavior is considered a bug #PPPM-12916.

Resolution

  1. Connect to the server via SSH

  2. Remove the symlinks from the vhost directory for example:

    # rm -f /var/www/vhosts/example.com/statistics

  3. Move the domain once again

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