- Plesk Onyx for Linux
Subscription became unsynchronized with Service plan when clicking on Update & Sync in Reseller's service plan.
Overselling is allowed for Reseller in his Service Plan:
Reseller has limited resources. For example, limit of Disk space for Reseller is enabled as following:
Service plan provided by Reseller has Unlimited usage of Disk Space (as per example above). This can be checked when logged into Plesk as Reseller:
Resellers > John Doe > Log in as Reseller > Subscriptions > example.com and click Unlock & sync shows the following error:
CONFIG_TEXT: Synchronization Failed Syncing the subscription with its service plan failed because some of the services or resources defined in the plan cannot be actually provisioned with the subscription. Available value indicates the actual state of a resource or a service in the system. Clicking OK will initiate setting the subscription values according to the available values.
- #PPPM-10620 "Resellers can now sync subscriptions that were once unsynced."
- Plesk Obsidian 04 June 2019 (fixed as PPP-40252)
Please consider updating your server:
If update is not possible for some reason you may try the following
- Login into Plesk;
- Set the equal limit for Disk space (as in given example: Unlimited) in Service Plans > Reseller Plans > Reseller Plan Name and by logging into Plesk as Reseller in Service Plans > Service Plan Name.