Applicable to:
- Plesk Onyx for Linux
Symptoms
- Forwarded messages from some domains not delivered.
- The following messages can be found in mail log:
CONFIG_TEXT: postfix-srs: [srs0=lyd5=qz=example.com=bounces 337318-83a0-test=example.com@example.com] not rewritten: Hash invalid in SRS address.
- The original rewriteable line contains the "+" symbol:
CONFIG_TEXT: [SRS0=LYD5=QZ=example.com=bounces+337318-83a0-test=example.com@example.com]
Cause
This is Plesk bug with ID #PPPM-10128 which will be fixed in future Plesk updates.
Resolution
As a workaround, disable SRS as described in the following article:
Comments
4 comments
Hi,
Any ETA on a fix or possibly a valid workaround? The suggested workaround is not really an option as it breaks when SPF is used on the sender domain. This was not an issue with Plesk Onyx 17.5 with the suggested workaround to install postsrsd and a custom plesk-pc-mail-driver.
Regards,
Michel
Hello Michel,
I totally understand your concern.
The issue #PPPM-10128 is quite rare, thus our development team decided to postpone the fix for the time being.
I appreciate your understanding.
Hi Alexey,
Thanks for your response. I don't mean to sound annoying, but in the past 14 hours this error is logged in the maillog 48 times. I wouldn't call this a rare issue. This is on a system with approx. 200 active subscriptions. Are we facing something different here? This is on a CentOS 7 system with Plesk Onyx 17.8.11 Update #72 installed. I think it highly depends on from what sources you receive e-mail a lot.
I would appreciate it if this issue is given more attention.
Kind regards,
Michel
Hello @Michel,
The issue is confirmed as important due to its impact. However, the ETA, for now, is unavailable.
To make sure the issue doesn't have another cause in your cause, you may submit a request to Plesk Support directly to Plesk or to one of our partners, depending on where the license was purchased.
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