Unable to activate a domain/mail in Plesk for Windows Server with SmarterMail mail server: mailmng failed: Domain example.com does not exist

Symptoms

• When activating a domain or a mail service for a domain, the operation fails with:

  PLESK_ERROR: Error: mailmng failed: Domain example.com does not exist at (SmarterMail::Local::Domain::Domain line 34) at getDomain(example.com)(SmarterMail::Local::Provider::getDomain line 203) at execute console command --turn-on-domain(vconsoleapp::start line 122) at execute "C:\Program Files (x86)\Plesk\admin\bin\mailmng" --turn-on-domain "--domain-name=example.com"(vconsoleapp::run line 139) (Error code 1)

  OR

  PLESK_ERROR: Error: Turn on domain failed: mailmng failed: Domain example.com does not exist at (SmarterMail::Local::Domain::Domain line 34) at getDomain(example.com)(SmarterMail::Local::Provider::getDomain line 207) at execute console command --turn-on-domain(vconsoleapp::start line 93) at execute "C:\Program Files (x86)\Plesk\admin\bin\mailmng" --turn-on-domain "--domain-name=example.com"(vconsoleapp::run line 110) (Error code 1)

Cause

The domain does not exist in SmarterMail mail server settings.

Resolution

1. Connect to the Plesk server via RDP.

2. Start a command prompt as an Administrator.

3. Replace example.com with the actual domain name and run the command:

   C:\> plesk repair mail example.com

4. Activate the domain/mail in Plesk.