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Unable to activate a domain/mail in Plesk for Windows Server with SmarterMail mail server: mailmng failed: Domain example.com does not exist

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Kuzma Ivanov
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Plesk for Windows kb: technical ABT: Group B

Applicable to:

  • Plesk for Windows

Symptoms

When activating a domain or the mail service for a domain, the operation fails with:

PLESK_ERROR: Error: <...> Domain example.com does not exist at (SmarterMail::Local::Domain::Domain line 34) at getDomain(example.com) <...>

Cause

The domain does not exist in SmarterMail mail server.

Resolution

  1. Connect to the Plesk server via RDP.

  2. Start a command prompt as an Administrator.

  3. Replace example.com with a actual domain name and run the command:

    C:\> plesk repair mail example.com

  4. Activate the domain/mail in Plesk.

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