Applicable to:
- Plesk for Linux
- Plesk for Windows
Symptoms
-
Migration in Plesk failed:
PLESK_ERROR: Failed to perform an action on client 'john.doe': Failed to set External ID for customer 'john.doe', see debug log for details Exception message: HTTP request to 'https://127.0.0.1:8443/cligate.php' failed with 403 code.
PLESK_ERROR: Configuration error: Invalid remote IP address '0.0.0.0'
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Cannot log in to Plesk via xml API with following error in /var/log/plesk/panel.log:
CONFIG_TEXT: [2020-12-01 15:52:48.244] ERR [panel] [Action Log] Failed login attempt with login '<invalid>' from IP 0.0.0.0
[2020-12-01 17:22:44.386] ERR [panel] Somebody tries to use the secret key for API RPC <key_id> from "0.0.0.0"
Cause
Product issue:
-
#PPPM-12569 "Issued REST API secret keys now work again in Plesk Obsidian 18.0.31 and later."
Fixed in:- Plesk Obsidian 09 December 2020 (Linux)
Resolution
Workaround
If update is not possible for some reason you may try the following
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Install Panel.ini editor extension
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Go to Extensions > My extensions > Panel.ini editor > Edit and add the following value:
CONFIG_TEXT: [panel]
realIpFrom = ""Warning: Remove this parameter when migration is finished
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