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Migration in Plesk failed: Configuration error: Invalid remote IP address '0.0.0.0'

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Vladimir Chernikov
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Plesk for Windows Plesk for Linux kb: bug ABT: Group B

Applicable to:

  • Plesk for Linux
  • Plesk for Windows

Symptoms

    • Migration in Plesk failed:

      PLESK_ERROR: Failed to perform an action on client 'john.doe': Failed to set External ID for customer 'john.doe', see debug log for details Exception message: HTTP request to 'https://127.0.0.1:8443/cligate.php' failed with 403 code.

      PLESK_ERROR: Configuration error: Invalid remote IP address '0.0.0.0'

  • Cannot log in to Plesk via xml API with following error in /var/log/plesk/panel.log:

    CONFIG_TEXT: [2020-12-01 15:52:48.244] ERR [panel] [Action Log] Failed login attempt with login '<invalid>' from IP 0.0.0.0
    [2020-12-01 17:22:44.386] ERR [panel] Somebody tries to use the secret key for API RPC <key_id> from "0.0.0.0"

Cause

Plesk bug with ID PPPM-12569 which will be fixed in future updates.

Resolution

  1. Log in to Plesk

  2. Install Panel.ini editor extension

  3. Go to Extensions > My extensions > Panel.ini editor > Edit and add the following value:

    CONFIG_TEXT: [panel]
    realIpFrom = ""

    Warning: Remove this parameter when migration is finished

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