Applicable to:
- Plesk for Linux
Symptoms
-
E-Mails are stuck in mail-queue on a Plesk server with installed Plesk Email Security extension
-
The following error messages appear in
/var/log/maillog:name postfix/error[14531]: 8954F66E14A4: to=jdoe@example.com, relay=none, delay=25755, delays=25754/0.07/0/0, dsn=4.4.1, status=deferred (delivery temporarily suspended: connect to 127.0.0.1[127.0.0.1]:10024: Connection refused)
-
The Amavis service is stopped with one of the following errors:
# systemctl status amavisd
(...)
systemd[1]: Starting Amavis mail content checker...
name amavisd[1507]: The value of variable $myhostname is "name", but should have been
name amavisd[1507]: a fully qualified domain name; perhaps uname(3) did not provide such.
name amavisd[1507]: You must explicitly assign a FQDN of this host to variable $myhostname
name amavisd[1507]: in amavisd.conf, or fix what uname(3) provides as a host's network name!
# systemctl status amavis
(...)
name amavis[1108]: Starting amavisd: The value of variable $myhostname is "name", but should have been
name amavis[1108]: a fully qualified domain name; perhaps uname(3) did not provide such.
name amavis[1108]: You must explicitly assign a FQDN of this host to variable $myhostname
name amavis[1108]: in /etc/amavis/conf.d/05-node_id, or fix what uname(3) provides as a host's
name amavis[1108]: network name!
name amavis[1108]: (failed).
Cause
The server's hostname is not a fully qualified domain name.
Resolution
-
Navigate to Tools & Settings > Server Settings and change Full hostname to temporary one (for example temp.server.example.com)
-
Press OK
-
Open Tools & Settings > Server Settings and change Full hostname back to the original fully qualified domain name again and press OK
-
Connect to the server via SSH
-
Start amavis service:
-
On RHEL based operating system:
# service amavisd start
-
On Debian based operating system:
# service amavis start
-
Note: Make sure the hostname is not set to a non-fully qualified domain name by a hypervisor in case the problem reappears.
Comments
1 comment
I suggest to check if plesk "enable" amavis by default and restart if they stop.
In my case i've manually enabled the amaivsd service and restarted after unexpected stop.
My checks here
Please sign in to leave a comment.