Starting on October 19, 2021, we will enable single-sign-on for our Plesk Support Center to provide a seamless login/account experience. This implies that you’ll be able to use a single account across any of our web-facing properties.
To be prepared for this change and to avoid the need to register during your next ticket submission after the change, we encourage you to create an account here before October 19 using the same email address as your current Zendesk login (support account). It’s essential that you use the same email address on our support center to ensure that your tickets stay attached to the same account. You will continue to use ZenDesk authentication until we switch over to single-sign-on on October 19th.

Articles in this section

See more

ModSecurity audit.log file is not rotated for domain in Plesk

Avatar
Ivan Kamnev
Updated
Follow
Plesk for Windows kb: technical

Applicable to:

  • Plesk for Windows

Symptoms

  • ModSecurity audit.log file is not rotated for example.com domain in Plesk > Domains > example.com > Logs > Manage log files.
  • The Log rotation option is enabled in Domains > example.com > Logs > Log rotation.
  • Plesk daily maintenance task executed properly on the server, at the configured time and without errors.

Cause

Incorrect permissions for the C:\Program Files (x86)\Plesk\ModSecurity\vhosts\domain_GUID\logs folder and C:\Program Files (x86)\Plesk\ModSecurity\vhosts\domain_GUID\logs\audit.log file.

Resolution

  1. Log into the server via RDP.
  2. Open reconfigurator.exe file in %plesk_dir%admin\bin directory.
  3. Press Repair Plesk installation:
    mceclip1.png
  4. Select the Plesk Server Accounts, Plesk File Security and Plesk Virtual Hosts Security options and press the Check button:
    mceclip1.png

Comments

0 comments

Please sign in to leave a comment.

Have more questions? Submit a request

Related articles