- Plesk for Linux
Emails are not sent/received from a Plesk server with Plesk Email Security installed. The following messages appear in
CONFIG_TEXT: amavis: (03486-01) (!)connect_to_sql: unable to connect to DSN 'DBI:mysql:database=emailsecurity;host=127.0.0.1;port=3306': Access denied for user '<database_name>'@'127.0.0.1' (using password: YES)
amavis: (03486-01) (!!)TROUBLE in process_request: connect_to_sql: unable to connect to any dataset at (eval 132) line 253.
amavis: (03486-01) (!)Requesting process rundown after fatal error
#EXTCERT-3178 "Reverted the hostname in the Amavis configuration file to localhost and enabled httpd_can_network_connect_db policy for SELinux. If you still encounter database connection issues, then disable enforcing mode in SELinux."
If update is not possible for some reason you may try the following
Apply the following workaround:
Connect to the Plesk server via SSH.
Open the MySQL configuration file
my.cnfin a text editor. In this example, we are using the vi editor:
on CentOS/RHEL-based distributions:
# vi /etc/my.cnf
on Debian/Ubuntu-based distributions:
# vi /etc/mysql/my.cnf
Comment out the
skip_name_resolvedirective by placing a # (hash) character at the beginning of the line:
Save the changes and close the file.
Restart the MySQL service:
# service mariadb restart || service mysql restart
Resend emails from the mail queue:
# postsuper -r ALL