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Unable to access subscription: There is no IP address in the pool

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Renan Moreira
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Plesk for Windows Plesk for Linux kb: technical ABT: Group B

Applicable to:

  • Plesk for Linux
  • Plesk for Windows

Symptoms

  • Subscriptions > example.com is not accessible. The following error is shown instead:

    PLESK_ERROR: Internal error:
    There is no IP address 203.0.113.2 in the pool.
    Message There is no IP address 203.0.113.2 in the pool.
    File IPPoolManager.php
    Line 283
    Type PleskIPPoolException

  • IP address exist on the server - it is shown in the output of the command below:

    On Linux:

    # ip a | grep 203.0.113.2
    inet 203.0.113.2/25 brd 192.64.74.255 scope global eth0

    On Windows:

    C:\> ipconfig | findstr "203.0.113.2"
    IPv4 Address. . . . . . . . . . . : 203.0.113.2

Cause

The root cause is under investigation.

Resolution

  1. Connect to the server via SSH / RDP and open cmd.exe as Administrator.

  2. Update the IP address and set the same one for the subscription:

    # plesk bin subscription -u example.com -ip 203.0.113.2

    Note: This new IP address will be assigned to all domains in this subscription.

Comments

1 comment

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    Zacchary Puckeridge

    Cheers for the fix. This occurred to four of my subscriptions after migrating them from another Plesk server. Could not find anything in the logs that gave any indication as to why this was happening. 

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