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Unable to access Plesk and websites from the particular IP address when Imunify360 extension is installed: ERR_CONNECTION_TIMED_OUT

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Ivan Kamnev
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kb: technical

Applicable to:

  • Plesk for Linux

Symptoms

  • Unable to access Plesk and websites from the particular IP address 203.0.113.2 with the error below when Imunify360 extension is installed:

    CONFIG_TEXT: ERR_CONNECTION_TIMED_OUT

  • The 203.0.113.2 IP address can be found in Plesk > Extensions > My Extensions > Imunify360 > Open > Firewall > Gray List.

Cause

The 203.0.113.2 IP address is graylisted(blocked) by Imunify360 extension.

Resolution

  1. Log into Plesk.
  2. Go to Extensions > My Extensions > Imunify360 > Open > Firewall > Gray List.
  3. Select the 203.0.113.2 IP address and press the highlighted button as on the screenshot below to remove it from the Imunify360 graylist:
    imunify.png

 

Solution using the SSH access

  1. Log into the server via SSH.

  2. Execute the command below to remove 203.0.113.2 IP address from the Imunify360 graylist:

    # imunify360-agent graylist ip delete 203.0.113.2

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