kb: technical
ABT: Group A
Applicable to:
- Plesk for Linux
Symptoms
-
Unable to access Plesk and websites from the particular IP address
203.0.113.2
with the error below:CONFIG_TEXT: ERR_CONNECTION_TIMED_OUT
- The Imunify360 extension is installed in Plesk > Extensions > My extensions.
Cause
The 203.0.113.2
IP address is graylisted(blocked) by Imunify360 extension.
Resolution
- Log into Plesk.
- Go to Extensions > My Extensions > Imunify360 > Open > Firewall > Gray List.
- Select the
203.0.113.2
IP address and press the highlighted button as on the screenshot below to remove it from the Imunify360 graylist:
Solution using the SSH access
-
Log into the server via SSH.
- Execute the command below to remove
203.0.113.2
IP address from the Imunify360 graylist:# imunify360-agent graylist ip delete 203.0.113.2
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