On October 19, 2021, we have enabled single-sign-on for our Plesk Support Center to provide a seamless login/account experience. This implies that you’ll be able to use a single account across any of our web-facing properties.
If you had already registered your account at Plesk 360 (formerly known as My Plesk) please use one for login. Otherwise please re-register it using the same email address as your existing Zendesk login (support account). It’s essential that you use the same email address on our support center to ensure that your tickets stay attached to the same account.

After upgrading Plesk Obsidian to 18.0.30, scheduled Plesk backups show the message: The following files were not found or were corrupted: backup_privatekey_2009210501.tgz




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    Unfortunately, you cannot ignore the error. Because there is an error in the backup file, no incremental backup can be created. The following error message is logged:

    [2020-10-02 18:02:35.573| 4682] INFO: Check dump match conditions for incremental backups 'backup_info_2010021258.xml'
    [2020-10-02 18:02:35.573| 4682] INFO: the dump has errors, which are incompatible with incremental backup

    I would like to know how to fix the problem.

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    Anzhelika Khapaknysh


    The bug was fixed yesterday.
    Please update Plesk to the latest version.

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