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RapidSSL and GeoTrust paid SSL certificates provided by SSL It! extension are not supporting www and SAN

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Marc López
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Plesk for Windows Plesk for Linux kb: fixed kb: bug ext: le ABT: Group B

Applicable to:

  • Plesk for Linux
  • Plesk for Windows

Symptoms

  • RapidSSL paid certificate has been issued but it doesn't include www domain version despite the Plesk GUI shows it is supported:

    mceclip0.png

  • GeoTrust paid SSL certificate has been issued but it doesn't include www domain version nor SAN support despite the Plesk GUI shows both are supported:

    mceclip1.png

Cause

Product issue:

  • #EXTPLESK-2047 "SSL/TLS certificates from DigiCert do not support SAN. Fixed the incorrect description that said otherwise."
    Fixed in:

Resolution

Please consider updating your server:

Workaround

If update is not possible for some reason you may try the following

workaround

Note: Contact Licensing and Purchase support to request a refund if necessary

Issue a free Let's Encrypt certificate including www and non-www domain versions or a wildcard certificate

Comments

2 comments

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    Colin Thompson

    Is a reboot of the server required for this to take effect?  I have auto updates enabled for my server and the situation is the same.  The DigiCert version is showing as 1.9.1-203.

    The workaround is not favorable as I have been down that road before.

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  • Avatar
    Ivan Postnikov

    Hello Colin Thompson

    The server reboot isn't required here. 

    It's required to reissue a certificate. Please, contact our licensing team and describe the issue.

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