Renaming main domain of subscription with several subdomains on Plesk for Windows server fails: Error: Cannot read configuration file

Symptoms

• There are several subdomains in the subscription example.com hosted on a Plesk for Windows server.

• Renaming main domain of the subscription in Domains > example.com > Hosting Settings > Domain name fails:

  PLESK_ERROR: Error: Filename: \?\D:\vhosts\example.net\one.example.net\web.config Error: Cannot read configuration file In module Exception type: System.IO.DirectoryNotFoundException
  .........
  at execute "C:\Program Files (x86)\Parallels\Plesk\admin\bin64\websrvmng" --reconfigure-vhost "--vhost-config=blE014.tmp" "--config=<update><rootPath/><vDirs old-prefix="D:\vhosts\example.com" new-prefix="D:\vhosts\example.net"/><errDocs old-prefix="D:\vhosts\example.com" new-prefix="D:\vhosts\example.net"/><appPool/><logs/><traceFailedRequests/></update>"(vconsoleapp::run line 139) (Error code 1)

• The directory set as Document root in Domains > one.example.com > Hosting Settings (where one.example.com is the subdomain from the error message) is missing in Subscriptions > example.com > Files.

Cause

The directory set as the document root of the subdomain does not exist.

Resolution

1. Log in to Plesk.

2. Go to Subscriptions > example.com > Files > Home directory.

3. Click New > Create Directory, enter one.example.com and click OK.

   Note: The actual name of the missing document root directory can be found in the error message - the part between example.net and web.config.

4. Go to Subscriptions > example.com > Websites & Domains.

5. Check the document root of all other subdomains except one.example.com in the field Website at under the subdomain's name:

   

6. Go to Subscriptions > example.com > Files and check if the document root directories found in the previous step exist.

   If some of them do not exist - re-create them by clicking New > Create Directory.

7. Connect to the server using RDP.

8. Reconfigure one.example.com and other subdomains whose document root directories were re-created:

   C:\> plesk bin repair.exe --reconfigure-web-site -web-site-name one.example.com

9. In Plesk, go to Domains > example.com > Hosting Settings.

10. Put the new name of the domain into the field Domain name and click OK or Apply in the bottom of the page.