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Unable to create backup via Acronis Backup extension in Plesk: The pre-data capture command completed with non-zero return code: 1

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Alex Davydov
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Plesk for Linux kb: technical

Applicable to:

  • Plesk for Linux

Symptoms

  • Acronis backup fails with the following error:

    The pre-data capture command completed with non-zero return code: 1

  • The following error messages can be found in /var/log/plesk/panel.log file:

    [2020-08-20 18:32:57.218] ERR [extension/acronis-backup] The execution of create-meta.php has failed with the following message:
    [2020-08-20 18:32:57.203] ERR [extension/acronis-backup] Creating of metadata was failed: Site without PhysicalHosting cannot be Webspace

Cause

Acronis Backup extension issue.

Resolution

The issue has been already resolved.
Make sure that Acronis Backup extension is up-to-date.

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