Applicable to:
- Plesk for Linux
Symptoms
-
Acronis backup fails with the following error:
The pre-data capture command completed with non-zero return code: 1
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The following error messages can be found in
/var/log/plesk/panel.logfile:[2020-08-20 18:32:57.218] ERR [extension/acronis-backup] The execution of create-meta.php has failed with the following message:
[2020-08-20 18:32:57.203] ERR [extension/acronis-backup] Creating of metadata was failed: Site without PhysicalHosting cannot be Webspace
Cause
Acronis Backup extension issue.
Resolution
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Connect to the server via SSH.
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Backup affected file:
# mv /usr/local/psa/admin/plib/modules/acronis-backup/library/MetaDataCollector.php{,.pre-fix}
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Download and unpack file with fix:
# wget https://support.plesk.com/hc/en-us/article_attachments/8740889862802/MetaDataCollector.zip
# unzip MetaDataCollector.zip
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Replace original file:
# cp MetaDataCollector.php /usr/local/psa/admin/plib/modules/acronis-backup/library/MetaDataCollector.php
The same behavior was faced already some time ago, however update to the latest Acronis version does not help now. At the moment fix should be applied until the issue is fixed completely. There is no ETA for it.
Comments
1 comment
This works. It just happens very often that Acronis doesn't work for days to weeks and makes a patch to solve it.
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