On October 19, 2021, we have enabled single-sign-on for our Plesk Support Center to provide a seamless login/account experience. This implies that you’ll be able to use a single account across any of our web-facing properties.
If you had already registered your account at Plesk 360 (formerly known as My Plesk) please use one for login. Otherwise please re-register it using the same email address as your existing Zendesk login (support account). It’s essential that you use the same email address on our support center to ensure that your tickets stay attached to the same account.

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    Faris Raouf

    The text in the page says that the bug referenced will be resolved "in the next Plesk update releases".
    However, Plesk Onyx reached EOL in April 2021 according to the Plesk lifecycle page.

    Does this mean that this issue will in fact not be resolved for Onyx, and that it is necessary to upgrade to Obsidian in order to resolve the issue?

    Of course everyone should upgrade to Obsidian anyway, but this is not always easily possible for all users under all circumstances.

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