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The button "SSH/Shell access" is shown in Plesk Onyx

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Julian Bonpland Mignaquy
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Plesk Onyx for Linux kb: bug ABT: Group A

Applicable to:

  • Plesk Onyx for Linux

Symptoms

SSH/Shell-Access button at Domains > example.com does not work in Plesk Onyx:

Cause

An orphaned package of dropped since Plesk 17.0 extension left installed after an upgrade. The issue is confirmed as Plesk bug with ID PPPM-9970 and going to be fixed in future Plesk updates.

Resolution

Remove the package of extension manually:

  1. Connect to the server via SSH;

  2. Execute the following command in order to remove the package:

    # rpm -e --nodeps SSHTerm-0.2.2-10

  3. Refresh information about installed Plesk components:

    via CLI:

    # plesk sbin packagemng -sdf

    via GUI:

    go to Plesk > Tools & Settings > Server Components and click Refresh

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