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Cannot update to Plesk Obsidian 18.0.29 on Plesk for Windows: Error occured while performing sub-action 'UpgradeZip'

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Antoine de Joigny
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Plesk Onyx 17.8 for Windows kb: fixed kb: bug ABT: Group A Plesk Obsidian for Windows

Applicable to:

  • Plesk Obsidian for Windows
  • Plesk Onyx 17.8 for Windows

Symptoms

Update to Plesk Obsidian 18.0.29 finished with an error:

PLESK_ERROR: Upgrading Horde webmail...
Error occured while performing sub-action 'UpgradeZip': Operation did not complete successfully because the file contains a virus or potentially unwanted software. (Error code 225) at copy file C:\Windows\system32\config\systemprofile\AppData\Local\Plesk\Autoinstaller\webmail4362\pear\pear\Horde\Test\vendor\phpunit\phpunit\src\Util\PHP\eval-stdin.php to C:\Program Files (x86)\Plesk\\Webmail\horde\pear\pear\Horde\Test\vendor\phpunit\phpunit\src\Util\PHP\eval-stdin.php

on Plesk Onyx Windows defender detects webmail-related scripts as thread:

CONFIG_TEXT: containerfile:C:\ParallelsInstaller\parallels\PANEL-WIN_17.8.11\dist-windows\webmail_mu087.msi containerfile:C:\Windows\Installer\143d3ba7.msi file:C:\ParallelsInstaller\parallels\PANEL-WIN_17.8.11\dist-windows\webmail_mu087.msi->Cabs.w1.cab->webmail_eval_stdin.php file:C:\Program Files (x86)\Parallels\Plesk\Webmail\horde\pear\pear\Horde\Test\vendor\phpunit\phpunit\src\Util\PHP\eval-stdin.php file:C:\Windows\Installer\143d3ba7.msi->Cabs.w1.cab->webmail_eval_stdin.php

Cause

Product issue:

  • #PPPM-12266 "Updating to Plesk Obsidian no longer fails with the “Operation did not complete successfully because the file contains a virus or potentially unwanted software” error."
    Fixed in:

Resolution

Please consider updating your server:

Workaround

Until fix is available apply the following workaround:

  1. Connect server via RDP;

  2. Add Plesk folders %plesk_dir% and the folder from the error, for example, C:\Windows\system32\config\systemprofile\AppData\Local\Plesk\Autoinstaller\ to the exceptions of Microsoft Security Essentials;

    How to exclude a file/folder from Microsoft Security Essentials scan:
    1. Open Microsoft Security Essentials in client.
    2. Select the Settings tab.
    3. From the left panel, select Excluded files and locations.
    4. Click Browse to add exclusion.
    5. Click Add.
    6. Click Save changes.

    Note: The instruction with screenshots is available in this Microsoft article.

  3. Login into Plesk;

  4. Re-install Horde manually in Plesk > Tools & Settings > Updates > Add/Remove component;

Workaround 2

  1. Connect server via RDP;
  2. Open Microsoft Security Essentials and disable Real-time protection temporary;
  3. Login into Plesk;
  4. Re-install Horde manually in Plesk > Tools & Settings > Updates > Add/Remove component;
  5. Enable Real-time protection back.

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