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How to connect to a website in Plesk via FTP

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Kuzma Ivanov
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Plesk for Windows Plesk for Linux kb: how-to ABT: Group A

Applicable to:

  • Plesk for Linux
  • Plesk for Windows

Question

How to connect to a website in Plesk via FTP?

Answer

  1. Log in to Plesk.

  2. Go to Domains > example.com > FTP Access to find an FTP user name.

    • If the password of this FTP user is unknown, click on the username and set a new password.

    • To create an additional FTP account, click Add an FTP Account. For details, visit this KB article.


      Screenshot_2020-07-29_FTP_Accounts_of_example_com_-_Plesk_Obsidian_18_0_28.png

  3. Download and install an FTP client.

    In this example, we are using FileZilla - a free and reliable FTP client (Download link).

  4. Once FileZilla is downloaded and installed, start it and fill in the fields:

    • FTP host. The FTP host name should be a server IP address or example.com, where example.com is a website’s Internet address. The website must be accessible from the Internet.

    • FTP username from step 2

    • FTP password


      1.PNG

  5. Click Quickconnect. After a successful connection, website's data will be listed.


    2.PNG

Comments

5 comments

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  • Avatar
    Keith Mohr

    this is not working for me. I've tried everything. Any ideas? I have a plesk instance on AWS Lightsail.
    thanks

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    CC-Vision

    Got the same problem over here..

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  • Avatar
    Rajeev Bagra

    In case you intend to connect with FTP for files access, make sure to open ports 20-22, 49152-65535 under Networking. They are blocked by default.

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    Robert Phillips-Legge

    Cant see anything about networking on the Obsidian Tools and Setting page.  I've installed the Firewall extension which tells me all the FTP ports are open as below. Also I've run the script to enable them.  Still I can't connect using the FTP user account and password I've set up. Using port 22 gets refused, using port 21 just hangs. 

    There's an error message shown in FileZIlla for SFTP

    and this one from FTP

    Error: Connection timed out after 20 seconds of inactivity
    Error: Could not connect to server

    So what else needs to be done?

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    Kuzma Ivanov

    Hi there Robert Phillips-Legge

    It looks like that FTP port 21 and/or the passive ports range 49152-65535 are filtered somewhere between your server and the Internet.

    For example, if you are using some cloud infrastructure (AWS or Google Cloud), you need to open these ports in firewall settings of the cloud management console.

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