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How to connect to a website in Plesk via FTP

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5 comments

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    Keith Mohr

    this is not working for me. I've tried everything. Any ideas? I have a plesk instance on AWS Lightsail.
    thanks

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    CC-Vision

    Got the same problem over here..

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    Rajeev Bagra

    In case you intend to connect with FTP for files access, make sure to open ports 20-22, 49152-65535 under Networking. They are blocked by default.

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    Robert Phillips-Legge

    Cant see anything about networking on the Obsidian Tools and Setting page.  I've installed the Firewall extension which tells me all the FTP ports are open as below. Also I've run the script to enable them.  Still I can't connect using the FTP user account and password I've set up. Using port 22 gets refused, using port 21 just hangs. 

    There's an error message shown in FileZIlla for SFTP

    and this one from FTP

    Error: Connection timed out after 20 seconds of inactivity
    Error: Could not connect to server

    So what else needs to be done?

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    Kuzma Ivanov

    Hi there Robert Phillips-Legge

    It looks like that FTP port 21 and/or the passive ports range 49152-65535 are filtered somewhere between your server and the Internet.

    For example, if you are using some cloud infrastructure (AWS or Google Cloud), you need to open these ports in firewall settings of the cloud management console.

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