Error while moving domains between subscriptions: access_ssl_log.webstat: Cannot open: Permission denied

Mikhail Shport

Updated November 25, 2021 09:40

Plesk for Linux kb: fixed kb: bug ABT: Group A

Applicable to:

The following error is shown while moving a domain example.com between two subscriptions either via GUI or CLI:

PLESK_ERROR: site-copy failed: tar: ./logs/example.com/access_log.webstat: Cannot open: Permission denied
tar: ./logs/example.com/access_ssl_log.webstat: Cannot open: Permission denied
The /var/www/vhosts/example.com/logs/access_ssl_log.webstat file has the following permissions:

# ls -la /var/www/vhosts/example.com/logs/access_ssl_log.webstat
-rw------- 1 root root 0 May 25 07:01 /var/www/vhosts/example.com/logs/access_ssl_log.webstat

Product issue:

#PPPM-11765 "A full server backup is now created without warning messages after a domain was moved to another subscription."
Fixed in:
- Plesk Obsidian 23 June 2020 (Linux)

Please consider updating your server:

If update is not possible for some reason you may try the following

workaround

Connect to the server via SSH
Fix permission on all affected files with the next command:

# find /var/www/vhosts/example.com/logs/ -type f -a -not -perm 644 -exec chmod 644 {} \;