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Deleting a Customer account also removes all subscriptions under that account without notice

Daria Gavrilova

Updated January 09, 2019 03:08

Applicable to:

Plesk for Linux
Plesk for Windows

Symptoms

If a customer is removed from a customer's overview at Customers > John Doe > Remove Customer, the warning is shown that all customer's subscriptions will be removed:

CONFIG_TEXT: Removing Customer - Do you want to remove this customer and all their subscriptions?
When removing a customer from the Customers menu at Customers > John Doe > Remove, it is not specified in the warning that all customer's subscriptions will be removed:

CONFIG_TEXT: Do you want to remove the selected customer accounts?.

Cause

This is Plesk bug PPPM-6954, which will be fixed in future Plesk updates.

Resolution

Currently there is no workaround.

Additional Information

Managing Customers

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