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Cannot restore a subscription from backup: System user update is failed: The user johndoe already exists

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Marc Vidal
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Plesk for Windows kb: bug ABT: Group B

Applicable to:

  • Plesk for Windows

Symptoms

  • Cannot restore a subscription from backup:

    PLESK_ERROR: Execution of "C:\Program Files (x86)\Plesk\bin\domain.exe" --update example.com -guid F4A1C96E-693D-4378-94FD-58CF0F0498CB -creation-date 2016-07-21 -description "" -hosting true -hst_type phys -do-not-apply-skeleton -ip 203.0.113.2 -www-root httpdocs -login checkmail -passwd "" -passwd_type sym -shell "Login Enabled" -ignore-nonexistent-options failed with return code 1. Stderr is An error occurred during domain update: An error occurred during changing of hosting settings: System user update is failed: The user johndoe already exists.

  • There is a mail account with the same name as the main system user johndoe@example.com

Cause

This is Plesk bug #PPPM-9878 which is planned to be fixed in future Plesk updates.

Resolution

As a workaround: 

  1. Connect to the server via RDP

  2. Remove the system user manually.

  3. Log in to Plesk GUI

  4. Create example.com subscription with the system user jhondoe in Subscriptions > Add Subscription

  5. Start the restoration of the subscription from the backup.

Comments

3 comments

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  • Avatar
    Support

    is this already included in Obsidian Plesk
    Version 18.0.28 Update # 1 ???

    We see a lot of bugs in the system restore, we experienced 3 X failed to restore, there is no website, or there is no email user.
    We currently postpone moving to Windows Server 2016.
    But in Cpanel it's easy to restore from backup and there are no bugs.


    Thanks you.

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  • Avatar
    Support

    Here is an error when restoring on Windows server 2016 with Mailenable:

    Failed deployment of mail user adnyana@xxxxx.com
    Warning:
    Execution of "C:\Program Files (x86)\Plesk\bin\mail.exe" --create adnyana@xxxxx.com -passwd "" -passwd_type sym -mailbox true -mbox_quota -1 -forwarding false -cp-access true -description "" -ignore-nonexistent-options failed with return code 1.
    Stderr is An error occurred during mail account creation: Unable to update the mail account properties: mailmng failed: MEAOPO.Mailbox.AddMailbox failed for name=adnyana and domain tigadaya.com [tigadaya.com]
    at (MailEnable::MailEnableMailName::MailEnableMailName line 30)
    at execute console command --add-mailname(vconsoleapp::start line 93)
    at execute "C:\Program Files (x86)\Plesk\admin\bin\mailmng" --add-mailname "--domain-name=tigadaya.com" "--mailname=adnyana"(vconsoleapp::run line 110)
    (Error code 1)

    Warning: Restore domain "xxxxx.com"
    Failed to restore the extension letsencrypt: Internal server error: <cli><failure>Unable to find service node for web service on domain with id=32</failure></cli>

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  • Avatar
    Ivan Postnikov

    Hello Support

    The bug in question is planned to be fixed later.

    As for errors you've reported.

    1. Failed deployment of mail user - for some reason Plesk utility mailmng  is unable to configure mailbox properties.

    2. Looks like a database inconsistency. Possibly, there were previous restore processes interrupted.

     

    Both issues are to be investigated additionally.

    Feel free to contact Plesk Support.

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