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The Spam Filter menu is missed when the Plesk Email Security extension is installed

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Yulia Plokhotnikova
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Plesk for Linux kb: technical ext: pes ABT: Group B

Applicable to:

  • Plesk for Linux

Symptoms

  • The SpamAssassin component is installed in Tools & Settings > Updates > Add/Remove Components > Mail hosting.
  • The Spam Filter menu is missed in Plesk > Tools & Settings.
  • The Spam Filter tab is missed in Domains > example.com > Mail Accounts > johndoe@example.com.
  • The permission Spam filter management is missed in Service Plans > Hosting Plans > ServicePlanName > Permissions.

Cause

The Plesk Email Security extension is installed on the server.

Resolution

This is expected behavior, when the Plesk Email Security extension is installed, the location of the Spam Filter settings changes to Tools & Settings > Plesk Email Security > Server Settings tab and Domains > example.com > Mail Accounts > Settings:

Click on the screenshot below to expand
spam.png  

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