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Unable to perform migration: Unable to find archive metadata. The archive is not valid Plesk backup or has been created in an unsupported Plesk version

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41 comments

  • Avatar
    Julian Bonpland Mignaquy

    @Alex Vojacek @Markus Plänitz @Sander Scheer @Pete Murphy @Claus Siebeneicher @HMnet @Abdelrahman Moussa @Michel vd Lingen.

     

    The bug has been fixed and the resolution has been added to the article. Please proceed by updating Plesk Migrator and let us know.

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    Alex

    I moved data from Centos 7 to Ubuntu a couple of days ago (Plesk 18.0.26) and never got errors.

    Updated to 18.0.27+Migrator tonight. Again moving data from Centos 7 to Ubuntu 18.04. Test run shows weird errors.

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    HMnet (Edited )

    Hey!

    Same problem here.

    I wan't to migrate from 12.5.30 to 18.0.27...
    I have to migrate 150 clients with websites ans email, so workaround 1 is no option!

    Please fix the bug very soon!

    Greetings!

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  • Avatar
    Anton Maslov (Edited )

    Hi Erik Blazynski and Gianluca.

    Yes, the issue occurs if on destination server you have 18.0.27, source version can be any.

    Most suitable workaround at this moment is to do backup on source, upload it to destination to move data.

    We working on permanent fix with high priority here and expect to issue it in a couple of days.

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  • Avatar
    Alejandro Betancor

    @...

     

    I still have the error

     

    Failed to transfer additional Apache/nginx directives
    Migration tools tried to perform operation in 3 attempts: Command LANG=en_US.UTF-8 ALLOW_WEAK_PASSWORDS=1 PLESK_RESTORE_MODE=1 backup_restore_helper --restore-subscription orcafusioncreativa.com -ignore-nonexistent-options failed with exit code 1:
    stdout:
    stderr: Unknown command: --restore-subscription

     

    even though am in the latest version of the migrator

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    Markus Plänitz

    After i got the first two errors which are gone with 2.19.4 now there is a new one: 

    Failed to synchronize subscription with plan
    Migration tools tried to perform operation in 3 attempts: Plesk error [1002]: Argument 3 passed to Db_Table_Row_PhpSettings::getConfigurationText() must be of the type string, array given, called in /opt/psa/admin/plib/PHostingManager/Apache.php on line 289

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  • Avatar
    Alex Vojacek

    THANK YOU !!! 

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  • Avatar
    Alex Vojacek

    It worked !.  Aside from that minor issue my server is now migrated. Thank you so much !

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  • Avatar
    Anzhelika Khapaknysh

    @Alex Vojacek, @Alex, @gregtoffer,

    Thanks for bringing this to our attention!
    Here's the article about the issue: https://support.plesk.com/hc/en-us/articles/360013860439 

    The solution is the same: update Plesk Migrator to version v2.19.3 

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  • Avatar
    Erik Blazynski

    This is not working again in 18.0.27   Same version on both servers. 

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    Claus Siebeneicher

    The backup-restore suggestion is far from straight forward.

    Needs appently a lot of manual confilict resolution. Like many others here, I would appreciate an ASAP solution - stuck in an emergency migration and doing it on site/file lovel now...

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