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Unable to install packages on Digital Ocean Ubuntu 18 droplet: Could not find /boot/grub/menu.lst file

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George Alibegashvili
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Plesk for Linux Plesk Onyx for Linux kb: technical ABT: Group A

Applicable to:

  • Plesk Onyx for Linux
  • Plesk for Linux

Symptoms

  • Unable to install packages via Plesk > Tools & Settings > Updates & Upgrades > Add/Remove Components or from Extensions on Digital Ocean Ubuntu 18 droplet with the error:

    PLESK_INFO: Removing linux-image-4.15.0-38-generic (4.15.0-38.41) ...
    /etc/kernel/postrm.d/initramfs-tools:
    update-initramfs: Deleting /boot/initrd.img-4.15.0-38-generic
    /etc/kernel/postrm.d/x-grub-legacy-ec2:
    Searching for GRUB installation directory ... found: /boot/grub
    Searching for default file ... found: /boot/grub/default
    Testing for an existing GRUB menu.lst file ...

    Could not find /boot/grub/menu.lst file. Would you like /boot/grub/menu.lst generated for you? (y/N) /usr/sbin/update-grub-legacy-ec2: line 1101: read: read error: 0: Bad file descriptor

    run-parts: /etc/kernel/postrm.d/x-grub-legacy-ec2 exited with return code 1
    dpkg: error processing package linux-image-4.15.0-38-generic (--remove):
    installed linux-image-4.15.0-38-generic package post-removal script subprocess returned error exit status 1
    Errors were encountered while processing:
    linux-image-4.15.0-38-generic
    E: Sub-process /usr/bin/dpkg returned an error code (1)

  • Plesk update is failing with the same error.

Cause

This is Plesk bug with ID #PCI-164,which will be fixed in future Plesk updates.

Resolution

As a workaround, apply the following steps:

  1. Connect to the server via SSH;

  2. Recreate the missing /boot/grub/menu.lst file:

    # mv /boot/grub/menu.lst~ /boot/grub/menu.lst

  3. Reinstall the system packages:

    # DEBIAN_FRONTEND=noninteractive apt-get install -y -f

Comments

3 comments

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  • Avatar
    Mohammad Shoeb Ansari

    How long is this process suppose to last?

    Based on reply for the customer support team, we ran the above commands via SSH and when navigated to Plesk. It looks like something is not going to end. Is it normal if it takes more than 15 mins on this screen?

    I was asked for server root access when tried to visit this page on new tab which I did.

     

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  • Avatar
    Mohammad Shoeb Ansari

    Completed the process via SSH with the help of the following command

    • # /usr/local/psa/admin/bin/autoinstaller

     

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  • Avatar
    Ivan Postnikov

    Hello @Mohammad,

    The speed of Plesk installation depends on many factors like server hardware, internet connection quality, etc.

    15 minutes is ok and I am glad to hear that you have completed the process.

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