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Unable to access the PNG images using direct URL: 403 - Forbidden: Access is denied

Ivan Kamnev

Updated January 14, 2021 11:42

Plesk Onyx for Windows kb: technical ABT: Group A

Applicable to:

Plesk Onyx for Windows

Symptoms

In an attempt to access the PNG images on the Plesk hosted website using the direct URL, for example, https://example.com/image.png, the following error is shown:

CONFIG_TEXT: 403 - Forbidden: Access is denied.
You do not have permission to view this directory or page using the credentials that you supplied.

Cause

Hotlink Protection for PNG images is enabled in the domain settings.

Resolution

Log into Plesk.
Go to Domains > example.com > Hotlink Protection.
Remove png from the Protected files extensions field:
Scroll down and press the OK button to apply the changes.

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