Unable to update Atomic ModSecurity ruleset: cannot find the path specified: Core::distributed_update File not found

Symptoms

• The similar error is shown on Plesk Home page:

  PLESK_ERROR: Error Message:
  Failed to install the ModSecurity rule set: modsecurity_ctl failed: gpg: key 4520AFA9: "Atomicorp (Atomicorp Official Signing Key) support@atomicorp.com" not changed gpg: Total number processed: 1 gpg: unchanged: 1 gpg: Signature made Tue Oct 16 12:25:50 2018 UTC using RSA key ID 4520AFA9 gpg: Good signature from "Atomicorp (Atomicorp Official Signing Key) support@atomicorp.com" gpg: WARNING: This key is not certified with a trusted signature! gpg: There is no indication that the signature belongs to the owner. Primary key fingerprint: 1818 66DF 9DAC A40E 5B42 9B08 FFBD 5D0A 4520 AFA9 TERM environment variable not set. Required ruleset configs were not downloaded: /etc/httpd/conf/modsecurity.d/rules/tortix/modsec/asl.conf Unable to download tortix rule set

• On Windows:

  CONFIG_TEXT: Failed to install the ModSecurity rule set: modsecuritymng failed: The system cannot find the path specified. (Error code 3) at Open file 'C:\Program Files (x86)\Plesk\PrivateTemp\772143e5-001c42ee9c3f\modsec\windows\tortix_waf.conf'
  at (VFile::open line 104)
  at createAtomicConfig(C:\Program Files (x86)\Plesk\PrivateTemp\772143e5-d909-11ea-b81d-001c42ee9c3f\modsec\windows)(ModSecurity::AtomicRuleSet::createAtomicConfig line 32)
  at install(C:\Program Files (x86)\Plesk\PrivateTemp\ba455EB.tmp, C:\Program Files (x86)\Plesk\ModSecurity\rules)(ModSecurity::TortixRuleSet::install line 125)
  at installRuleSet(tortix, )(ModSecurity::Adapter::installRuleSet line 62)
  at installRuleSet(tortix, , true)(ModSecurityManager::installRuleSet line 47)
  at execute console command --install-ruleset(vconsoleapp::start line 93)
  at execute "C:\Program Files (x86)\Plesk\admin\bin\modsecuritymng" --install-ruleset --with-backup "--ruleset=tortix"(vconsoleapp::run line 110)
  (Error code 1)

• Updating rules manually throw the same error.

  C:\> "%plesk_bin%\modsecuritymng" --install-ruleset --with-backup "--ruleset=tortix"

• On Linux:
  In /var/log/plesk/panel.log the following messages can be found:

  CONFIG_TEXT: Errors were encountered:
  L CODE SOURCE MESSAGE
  - ---- ----------------------------- ------------------------------------------
  [0m[0;33m2 6 Core::distributed_update File not found www3.atomicorp.com /channels/rules/plesk/modsec-201812061016.tar.bz2
  [0m[0;33m2 302 Core::distributed_update remote fail: E_GEN_RETRY 22 .. www6.atomicorp.com/channels/rules/plesk/modsec-201812061016.tar.bz2
  [0m[0;33m2 6 Core::distributed_update File not found www6.atomicorp.com /channels/rules/plesk/modsec-201812061016.tar.bz2
  [0m[0;33m2 302 Core::distributed_update remote fail: E_GEN_RETRY 22 .. www2.atomicorp.com/channels/rules/plesk/modsec-201812061016.tar.bz2
  ...
  stderr:
  Continue execution.Required ruleset configs were not downloaded: /etc/httpd/conf/modsecurity.d/rules/tortix/modsec/asl.conf
  Unable to download tortix rule set

Cause

A temporary issue on Atomicorp side

Resolution

Ignore the error till the next Daily Maintenance task execution or run the update manually:

1. Connect to the server via SSH;

2. Run manual update:

   # plesk daily UpdateModSecurityRuleSet