On October 19, 2021, we have enabled single-sign-on for our Plesk Support Center to provide a seamless login/account experience. This implies that you’ll be able to use a single account across any of our web-facing properties.
If you had already registered your account at Plesk 360 (formerly known as My Plesk) please use one for login. Otherwise please re-register it using the same email address as your existing Zendesk login (support account). It’s essential that you use the same email address on our support center to ensure that your tickets stay attached to the same account.

Articles in this section

See more

Unable to migrate a Plesk subscription: Cannot set postbox: Maximum number of mailboxes was reached

Avatar
Renan Genova Ferreira
Updated
Follow
Plesk for Windows Plesk for Linux kb: technical ext: migrator

Applicable to:

  • Plesk for Linux
  • Plesk for Windows

Symptoms

One or multiple subscriptions fail to be migrated via Plesk Migratior; the following error is shown:

PLESK_ERROR: Unable to create mail account 'jdoe@example.com' in subscription 'example.com': Command LANG=en-US.UTF-8 ALLOW_WEAK_PASSWORDS=1 PLESK_RESTORE_MODE=1 PSA_PASSWORD=***hidden*** mail --create jdoe@example.com -mailbox true -passwd ***hidden*** -cp-access true -ignore-nonexistent-options failed with exit code 1: stdout:
srderr: An error occured dirung mail account creation: Cannot set postbox: Maximum number of mailboxes was reached.

Cause

The target subscription 'example.com' has a mailbox limit reached.

Resolution

Increase the mailbox limit count for affected subscriptions on the target server as per the following article: How to change the mailboxes number limit of a subscription in Plesk?

Comments

0 comments

Please sign in to leave a comment.

Have more questions? Submit a request

Related articles