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Unable to receive emails sent to a specific domain hosted on a Plesk server

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Stefan Yakubov
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Plesk for Windows Plesk for Linux kb: technical ABT: Group B

Applicable to:

  • Plesk for Linux
  • Plesk for Windows

Symptoms

Unable to receive emails sent to a specific domain hosted on a Plesk server

Cause

The affected domain doesn't have a valid DNS MX record or DNS MX record is missing:

# dig @8.8.8.8 +short -t MX example.com +short
10 mail.

# dig @8.8.8.8 +short -t MX example.com +short
(Empty Output)

Resolution

Note: It is required to wait for the DNS propagation period (up to 48 hours, but mostly faster).

If Plesk DNS server is used, add a valid MX record for the affected domain: How to add a DNS record for a domain in Plesk?

If DNS records are managed externally, add the appropriate MX records on the registrar's side using the article: How to configure mail in Plesk if DNS is hosted externally?

Comments

1 comment

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  • Avatar
    Corp_Sysadmin

    Inbox was huge (12GB), unable to open from webmail. Although already using plesk repair tool to fixed the mailbox.

    Repairing the mail server configuration
    Reconfiguring the mailboxes ..................................... [OK]

    Error messages: 0; Warnings: 0; Errors resolved: 0

     

    Please advice.

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