On October 19, 2021, we have enabled single-sign-on for our Plesk Support Center to provide a seamless login/account experience. This implies that you’ll be able to use a single account across any of our web-facing properties.
If you had already registered your account at Plesk 360 (formerly known as My Plesk) please use one for login. Otherwise please re-register it using the same email address as your existing Zendesk login (support account). It’s essential that you use the same email address on our support center to ensure that your tickets stay attached to the same account.

Unable to update plugins & themes requiring a license for automatic updates in WordPress Toolkit for Plesk

Follow

Comments

5 comments

  • Avatar
    Admin

    When will this be resolved and what is causing the issue?

    0
    Comment actions Permalink
  • Avatar
    Alisa Kasyanova

    @Admin

    Some plugins are paid and require license for update. If license is not installed, plugin cannot be updated. To resolve such an issue, it is needed to purchase and install a license for the plugin.

    0
    Comment actions Permalink
  • Avatar
    Admin

    No that is not accurate in all cases.  The UID and password work fine on these commercial themes but Plesk fails to update them. 

    0
    Comment actions Permalink
  • Avatar
    Admin

    Could you mean to install the key somewhere in side the Plesk instance and not the WordPress Theme itself?  That does not seem likely since the theme may be installed by a designer whom may or may not have anything to do with the Plesk Panel. 

    0
    Comment actions Permalink
  • Avatar
    Ivan Postnikov

    Hello Admin

    The suggestion was to install the license inside the WordPress Theme. However, as I can see, in your case it doesn't work this way.

    In general, RnD team is aware of this limitation and will do their best to improve this in the future.

    0
    Comment actions Permalink

Please sign in to leave a comment.

Have more questions? Submit a request