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Unable to select webmail for a domain while webmail software is installed on a server: none

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Yulia Plokhotnikova
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Plesk for Linux kb: technical ABT: Group A

Applicable to:

  • Plesk for Linux

Symptoms

Unable to select webmail for a domain in Domains > example.com > Mail Settings: it is marked as None with the following line:

CONFIG_TEXT: There is a subdomain with the name webmail.example.com

There is a sub domain webmail.example.com exists on a server in Domains menu.

Cause

Domain webmail.example.com cannot serve mail service through webmail software, instead it will be served by a webserver as a virtual host.

Resolution

  1. Login to Plesk
  2. Go to Subscriptions > example.com and remove the subdomain

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