Unable to update a plugin or theme on a WordPress instance in Plesk: Asset 'Ultimate' with version 'VC' not found in WordPress instance

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  Fouad Ahmed Fouad August 04, 2020 05:15

  The article propose a strange workaround.

  <Disable the plugin (or Theme) with underscore in its name.>

  How to disable aplugin which the web site depends on?, I had some sites stopped because of that bug, WP toolkit couldn't update some plugins and this isn't the major issue, the real issue WP toolkit deactivated the plugins it couldn't update which the web site depends on and then the site goes into maintenance mode! sudenly I found many web sites on maintenance mode by toolkit because of this bug.

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  Ivan Postnikov August 20, 2020 08:55

  Hello Fouad Ahmed Fouad

  Thank you for the feedback.

  Indeed, the workaround is about temporarily disabling the plugin in question to update other components.

  According to the information I have, in WordPress Toolkit update (4.8.0) work with components, containing underscores should be improved.

  If new updates are still being blocked for you, consider contacting support.

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  Rodrigo Cruz August 20, 2020 15:57

  Hi,

  Here we are running Plesk Obsidian v18.0.29 and WordPress Toolkit v4.9.1-3857 and this problem still happening!
  
  We can't upload plugins that have an folder inside with _ and this is only a plesk problem, because if we upload this same plugin direct in wordpress it install perfect!

  Please, fix this problem!

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  Fouad Ahmed Fouad August 21, 2020 01:04

  Hi Ivan,

        I hope this issue to be solved soon, as i stopped WP toolkit updates for WP because many sites have plugins with underscores and when it updates it goes to maintenance mode.

   

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  Ivan Postnikov August 24, 2020 10:24

  Hello Rodrigo Cruz and Fouad Ahmed Fouad
  
  According to the information I've just received. Indeed, this issue is still actual.

  For now, fixes are planned to be released in the 2nd half of autumn.

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  Rodrigo Cruz September 16, 2020 11:32

  Hi Ivan,

  I've updated my plesk today to 18.0.30 but this problem still the same, can you tell me aprox the date of "2nd half of autumn" maybe is different from our timezone!

  Thank you!

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  Julian Bonpland Mignaquy September 24, 2020 10:47

  Hi Rodrigo Cruz, 2nd half of autumn means November/December. We do not have a specific date so far.

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