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Unable to issue a Let's Encrypt certificate for a domain in Plesk when SSL/TLS support is disabled

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Marc López
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Plesk for Windows Plesk for Linux kb: bug ext: le ABT: Group B

Applicable to:

  • Plesk for Linux
  • Plesk for Windows

Symptoms

  • The following warning is displayed in Plesk at Domains > example.com > Let's Encrypt:

    PLESK_WARN: Warning: SSL/TLS support is disabled for example.com.
    To resolve the issue, please enable to SSL/TLS support ("Websites & Domains" > "Hosting Settings") for this domain and try again.

  • The "Get it free" button is grayed out or it is only possible to secure webmail for a domain (other options are missing) at Domains > example.com > SSL/TLS Certificates > Let's Encrypt:


    Screenshot_2020-06-16_SSL_TLS_Certificate_for_example_com_-_Plesk_Obsidian_18_0_27.png

Cause

It is not possible to install SSL certificate when SSL/TLS support is disabled. The behavior when there is no warning about disabled SSL support is considered as a  bug wit ID #EXTLETSENC-871.

Resolution

  1. Log in to Plesk.

  2. Go to Domains > example.com > Hosting Settings.

  3. Enable SSL/TLS support.

  4. Apply the changes.

Comments

4 comments

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  • Avatar
    soufianejayden

    hello Plesk how you doing , i have issue in my web site  i couldn't activate ssl

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    Ivan Postnikov

    Hello soufianejayden

    This error means that Let's Encrypt server is unable to resolve your domain. Make sure it's resolvable from the Internet.

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  • Avatar
    soufianejayden

    take a look the problem still going

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  • Avatar
    Ivan Postnikov

    Hello soufianejayden

    Your website is resolvable to the IP address from the network 192.168.1.x. 

    This IP address is private and isn't accessible from the global network.

    To resolve the issue, set up the public IP and make sure that public IP will be in A record of your domain.

    P.S.: I've removed the screenshot from your response as it contains private data.

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