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Wordpress Toolkit and Quarantine. How does it work?

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10 comments

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    Prodesignerch

    Hello Anton, 

    i actually increated time value from 60 to 300, but still no solution for the site in question, i even cleaned it from malware, but still no solution, can you please advise? 

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    Alexey Lapshin


    Hello @Prodesignerch

    I suggest you check once again that WordPress configuration files for website is not corrupted, and there are no malware there. If everything looks good please submit ticket to us: https://support.plesk.com/hc/en-us/articles/213608509-How-to-submit-a-request-to-Plesk-support-

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    Chris Maxwell

    For domains that are disabled/suspended in Plesk, how do we prevent those from generating the "Suspicious WordPress installation found" notice every day? We get this email from Plesk for the suspended domain:

    The following WordPress installations are quarantined:

    Website "Site Name" (https://site.domain): WordPress Toolkit was not able to finish running an operation on this site in 60 seconds, so the operation was terminated. This could mean that your WordPress installation might be infected with malware. Check the wp-config.php file of the installation for potential malware code or run an anti-virus scan. If you cannot find any traces of malware, try running the operation again later.

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    Ivano Diodati

    In the panel.ini editor it makes me change only the description and not the value.

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    Mikhail Shport

    Hello Chris Maxwell,

    We will clarify the described behavior and will provide you the information.

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  • Avatar
    Mikhail Shport

    Hi Ivano Diodati,

    Please note that it is possible to edit the panel.ini file under the Editor tab of the Panel.ini Editor extension.

    The Viewer tab shows just available and configured parameters. Indeed, it is possible to set just the Description there.

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    Mikhail Shport

    Hello Chris Maxwell,

    I would like to inform you that there was confirmed a bug EXTWPTOOLK-5398.

    Indeed, notifications are still sent for the suspended/disabled domains. Thank you for bringing our attention to this fact.

    You may keep tracking of the Plesk Change Log to see when the bug will be fixed.

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    Alfredo Funez

    I was experimenting the same issue, so I installed the Panel .INI Editor and then checked all the timeout settings for [ext-wp-toolkit], please note that by default this key do not exist in the panel.ini file, so I added with the following parameters, please save the default vales in a text file before adding the customized values.

    This vales are acording my web server actual performance, keep on mind some server are more faster than others, so you have to adjust the values tinking on that.

    This my example of configuration.

    [ext-wp-toolkit]
    ; WordPress Toolkit Settings for instances by Alfredo Funez
    httpCheckTimeout = 30
    httpCheckTimeoutCloudLinux = 60
    httpTimeout = 30
    remoteManagementAgentHttpRequestTimeout = 60
    remoteManagementAgentInstallingPluginTimeout = 1600
    remoteManagementAgentTimeoutBeforeAttempt = 30
    wpCliTimeoutHeavy = 3600
    wpCliTimeoutMaintenanceEnabled = true
    wpCliTimeoutMaintenanceTimeout = 1800
    wpCliTimeoutMedium = 1800
    wpCliTimeoutRegular = 900
    wpCliTimeoutRegularEnabled = true
    wpCliTimeoutScanRemoteServerEnabled = true
    wpCliTimeoutScanRemoteServerTimeout = 1800

    After adding this values go to Wordpress extension and select filter of quaratined instances, the click on refresh button each one :

     

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    Munish Kumar Sehgal (Edited )

    We have same issue . Our sites are down . How to fix. quick please ?


    https://gyazo.com/812cd152f61bcdacd4986d76cae9e927

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    Munish Kumar Sehgal

    We have live sites running on plesk , what do we do now ?

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