Wordpress Toolkit and Quarantine. How does it work?

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    Prodesignerch

    Hello Anton, 

    i actually increated time value from 60 to 300, but still no solution for the site in question, i even cleaned it from malware, but still no solution, can you please advise? 

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    Alexey Lapshin


    Hello @Prodesignerch

    I suggest you check once again that WordPress configuration files for website is not corrupted, and there are no malware there. If everything looks good please submit ticket to us: https://support.plesk.com/hc/en-us/articles/213608509-How-to-submit-a-request-to-Plesk-support-

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    Chris Maxwell

    For domains that are disabled/suspended in Plesk, how do we prevent those from generating the "Suspicious WordPress installation found" notice every day? We get this email from Plesk for the suspended domain:

    The following WordPress installations are quarantined:

    Website "Site Name" (https://site.domain): WordPress Toolkit was not able to finish running an operation on this site in 60 seconds, so the operation was terminated. This could mean that your WordPress installation might be infected with malware. Check the wp-config.php file of the installation for potential malware code or run an anti-virus scan. If you cannot find any traces of malware, try running the operation again later.

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    Ivano Diodati

    In the panel.ini editor it makes me change only the description and not the value.

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    Mikhail Shport

    Hello Chris Maxwell,

    We will clarify the described behavior and will provide you the information.

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    Mikhail Shport

    Hi Ivano Diodati,

    Please note that it is possible to edit the panel.ini file under the Editor tab of the Panel.ini Editor extension.

    The Viewer tab shows just available and configured parameters. Indeed, it is possible to set just the Description there.

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    Mikhail Shport

    Hello Chris Maxwell,

    I would like to inform you that there was confirmed a bug EXTWPTOOLK-5398.

    Indeed, notifications are still sent for the suspended/disabled domains. Thank you for bringing our attention to this fact.

    You may keep tracking of the Plesk Change Log to see when the bug will be fixed.

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