- Plesk Obsidian for Windows
When sending a Plesk technical report in Plesk Obsidian for Windows, the operations fails with the error message:
PLESK_ERROR: report failed: Failed to parse response: <html>
<head><title>406 Not Acceptable</title></head>
<center><h1>406 Not Acceptable</h1></center>
(Error code 1)
- The downloaded file has 0 size.
When running the
informer.exeutility in a command prompt, the operation results in the error message:
C:\> "%plesk_bin64%\informer.exe" "--zip-path=%plesk_dir%\var\reports\collected\midA7E2.tmp" --middle
FATAL EXCEPTION(vexception): The system cannot find the file specified. (Error code 2) at lookup subKey=SOFTWARE\Plesk\Installer value=HOMEDIR
- #PPPM-11644 "Technical reports are now correctly created and, if any issues happen, they are clearly reported."
- Plesk Obsidian 17 March 2020 (Windows)
If update is not possible for some reason you may try the following
Connect to the server via RDP
Add required registry entry and point it to the Plesk installer home dir. It can be either