Applicable to:
- Plesk for Linux
Symptoms
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Plesk Email Security extension is installed on Plesk.
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Messages are not sent out with the following records in
/var/log/maillog:CONFIG_TEXT: plesk postfix/error[4438]: 541055E94: to=<johndoe@example.com>, relay=none, delay=16313, delays=16312/0.1/0/0, dsn=4.4.1, status=deferred (delivery temporarily suspended: connect to 127.0.0.1[127.0.0.1]:10024: Connection refused)
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/var/log/plesk/panel.logcontains the following error:CONFIG_TEXT: Trying to restart service amavis... attempt to restart service amavis - service doesn't exist (missing unit file or not executable control script)
Cause
Product issues:
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#EXTCERT-3031 "Changed the ordering of the ClamAV removal call in the installation process."
Fixed in:- Plesk Email Security 1.1.3 14 August 2020 (Linux)
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#EXTCERT-3048 "Now the component will not be configured during update if the components’s installation has not been completed by a user."
Fixed in:- Plesk Email Security 1.1.4 18 August 2020 (Linux)
Resolution
Workaround
If update is not possible for some reason you may try the following
As a workaround perform the following steps:
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Connect to the server via SSH
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Unset content filter from Postfix:
# postconf content_filter=''
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Restart postfix service:
# systemctl restart postfix
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Requeue all mails in queue:
# postsuper -r ALL
If the issue still persist, reinstall Plesk Email Security extension How to manage Plesk extensions (install, disable, remove, update)
Comments
2 comments
Salve
io ho avuto il blocco delle email ed ho seguito la procedura disinstallato plesk email security e reinstallato, ma non cambiava nulla.
Poi ho visto che consigliate di modificare php.
Visto che su plesk non ho ancora php 7.4.9 ho modificato la 7.4 in 7.3.2 e reinstallato plesk email security.
Adesso sta inviando le email.
Grazie Dinara mi hai risolto un enorme problema.
Hello Ognibene Ali
Thank you for letting us know. Your experience may be useful for other Pleskians.
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