Unable to delete backups: The backup cannot be removed because it is a part of a server, reseller, or customer backup

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    Fran Le Bouleix

    Still unable to delete a 17 GB backup:

    The System notes say it is part of a Customer backup.

    I can not remove it when logged in as admin or working in the customer panel: The checkbox is greyed out.

    The backup is NOT listed in Admin > Tools & Settings > Backup Manager either

    So I can not delete it this way either.

    Any ideas?

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    Anton Maslov

    Hello Fran, as I can see the issue has been sorted out and it turned out to be Account > Back Up My Account and Website level backup.

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