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Unable to delete backups: The backup cannot be removed because it is a part of a server, reseller, or customer backup

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3 comments

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    Fran Le Bouleix

    Still unable to delete a 17 GB backup:

    The System notes say it is part of a Customer backup.

    I can not remove it when logged in as admin or working in the customer panel: The checkbox is greyed out.

    The backup is NOT listed in Admin > Tools & Settings > Backup Manager either

    So I can not delete it this way either.

    Any ideas?

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    Anton Maslov

    Hello Fran, as I can see the issue has been sorted out and it turned out to be Account > Back Up My Account and Website level backup.

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    Fran Le Bouleix

    Yes, thank you. I forgot there were backups done at the Account level - the customer was able to delete it once they got to the right place. It could be useful to show the exact level the Backup "belongs" to in the Backup list.

    /Fran

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